JIRA Administrator (Onsite)- Riyadh

Job Description:

As a Senior JIRA Administrator you will be responsible for the administration, maintenance, and configuration of JIRA and Confluence systems. You will play a crucial role in ensuring these tools effectively support our project/deployment management and collaboration needs. Your extensive experience in JIRA administration and hands-on expertise with Confluence and JIRA plug-in will be key to driving the efficiency and productivity of our teams. Candidates should have experience of more than 7 years.

Key Responsibilities:

1. JIRA Administration:
   • Oversee the administration, configuration, and maintenance of JIRA instances.
   • Customize JIRA projects, workflows, permission schemes, notification schemes, and screen schemes.
   • Implement JIRA add-ons, plugins, and scripts to enhance functionality.
   • Perform regular system audits and upgrades to ensure optimal performance and security.
   • Provide user support and training for JIRA usage and best practices.
   • Collaborate with cross-functional teams to gather requirements and implement custom solutions.
2. JIRA Service Management:
   • Administer and configure JIRA Service Management (JSM) projects.
   • Design and manage customer portals, SLAs, and queues.
   • Implement automation rules to streamline service desk operations.
   • Monitor and report on service desk performance metrics and KPIs.
   • Provide support for incident, problem, and change management processes.
   • Ensure compliance with ITIL practices within the JSM environment.
3. Confluence Administration:
   • Manage and configure Confluence spaces, pages, and templates.
   • Implement and maintain Confluence add-ons and integrations.
   • Optimize Confluence for content management, collaboration, and knowledge sharing.
   • Conduct regular system maintenance, upgrades, and performance tuning.
   • Provide user training and support for Confluence best practices.
   • Develop and enforce content management policies and standards.
4. Development and Customization:
   • Customize JIRA workflows, dashboards, and reports to meet the needs of various teams and projects.
   • Search and develop custom JIRA and Confluence plugins and scripts using Groovy, Java, and other relevant technologies.
   • Create custom reports, dashboards, and filters to meet business needs.
   • Integrate JIRA and Confluence with other enterprise systems and tools (e.g., Gitlab, Slack, Teams, and Zendesk).
   • Troubleshoot and resolve issues related to custom development and integrations.
   • Stay up-to-date with the latest Atlassian product updates, marketplace apps, and industry trends.
   • Integrate JIRA with other tools and systems, such as CI/CD pipelines, to automate processes and enhance efficiency.
   • Develop and maintain scripts and automation tools to streamline administrative tasks.
5. User Support and Training:
   • Provide technical support and training to JIRA and Confluence users, ensuring they can effectively utilize these tools.
   • Author and maintain documentation, including user guides, best practices, and troubleshooting procedures.
   • Conduct regular training sessions and workshops to keep users updated on new features and functionalities.
6. Collaboration and Continuous Improvement:
   • Collaborate with cross-functional teams to understand their requirements and optimize JIRA and Confluence configurations accordingly.
   • Stay updated on the latest developments and best practices in JIRA and Confluence administration.
   • Participate in system design and architecture discussions.
   • Continuously seek opportunities to improve processes and enhance the overall user experience.
   • Opsgenie configuration and management.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in JIRA administration and hands-on expertise with Confluence.
• Proven experience in configuring and managing JIRA plug-ins.
• Strong understanding of JIRA workflows, permissions, and schemes.
• Proficiency in scripting languages (e.g., Python, Groovy) for automation purposes.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to train and support users at all levels.
• Experience with integrating JIRA and Confluence with other tools and systems.
• Certification in JIRA administration (preferred).

Plugins Knowledge:

• Good hands on on eazyBI
• TempoTime sheets
• Script runner
• Deep Clone
• Gitlab for Jira
• ZendeskSupport for JIRA