Quality and Control Officer- Onsite-Saudi Arabia

  • Full Time
  • India

Responsibilities:

  • Ensure the quality of data within the IT Asset Management (ITAM) database.
  • Develop and implement quality assurance (QA) processes, standards, and methodologies for the ITAM process in collaboration with stakeholders.
  • Define testing objectives for processes and deliverables.
  • Review and analyze process specifications and their impact through a CIA (Confidentiality, Integrity, Availability) lens and analysis.
  • Create and update detailed process maps, standard operating procedures (SOPs) with steps, and screenshots to ensure accurate capture of asset attributes.
  • Establish a list of milestones, checkpoints, and measurable criteria to assess the quality of ITAM operations.
  • Provide inputs to ensure adherence to the SAMA (Security, Availability, Maintainability, and Accountability) framework.
  • Develop maker-checker templates across roles for the processes indicated in the Asset Management procedure.
  • Sample records to check the quality of asset records, verifying accuracy and completeness in a timely manner.
  • Provide structured written feedback to ITAM officers.
  • Ensure resource training and implement suitable measures to assess output quality. Mentor officers on best practices to improve work, tool usage, and process elements.
  • Responsible for timely tracking of asset ingress, egress, and movement through ANB. Ensure handoffs are recorded promptly, and reports are up to date and reliable.
  • Identify improvement areas, articulate impact, and drive process improvements in discussions with ANB stakeholders.
  • Support audit requirements from the operations side.
  • Support the operations of new Asset Management initiatives. Provide actual audit observations remediation and consulting and advisory support as a Change Order.
  • Implement ManageEngine workflows and modules for ITAM.
  • Manage the design, configuration, and setup of various components of Hardware and Software Asset Management in line with ANB’s requirements.
  • Support the integration of ITAM modules with other modules like IT Service Management (ITSM), Configuration, and Finance systems at ANB.
  • Business as usual development for the ITAM module.
  • User configuration, profile configuration, Configuration Item (CI) configuration/changes.
  • Organize ITAM thresholds and manage them based on evolving business requirements.
  • Create alert thresholds for quality management based on asset count, alarms, etc.
  • Trigger periodic archival/repatriation of ITAM data from ManageEngine.
  • Build periodic reporting capabilities in the system based on asset type, duration, location, etc., subject to ManageEngine capabilities.
  • Discuss feature enhancements with ANB stakeholders like notifications, approval workflows, and triggered data consumption.
  • Act as a Maker-Checker for the Quality Role to ensure timely and accurate input into the ITAM database.
  • Monitor and prioritize open application issues to expedite closure.
  • Serve as a subject matter expert for ManageEngine-related requirements.

To apply for this job email your details to anup@praxisconsultants.in