Lead and manage complex global field services programmes for enterprise customers delivered through System Integrator partnerships.
Oversee planning, governance, execution, and successful delivery of multiple concurrent global programmes.
Drive operational excellence, customer satisfaction, service quality, and programme profitability.
Lead cross-functional teams supporting field operations, technical deployments, and infrastructure programmes.
Collaborate with global stakeholders across UK and USA time zones to ensure seamless programme delivery.

Manage end-to-end programme lifecycle, including planning, execution, governance, risk management, reporting, and delivery.
Lead multi-country, multi-site field services and technical deployment programmes.
Ensure projects are delivered within agreed scope, timelines, SLAs, budgets, and quality standards.
Build and maintain strong relationships with System Integrators, enterprise customers, and key stakeholders.
Manage onsite dispatch services, end-user support, network and data centre deployments, infrastructure rollouts, technical surveys, WAN/LAN projects, Wireless Access Point installations, AV/VC deployments, and technology refresh programmes.
Provide leadership and direction to Project Coordinators, Technical Operations Managers, and Technical Coordinators.
Drive operational excellence through PMO governance, KPI monitoring, SLA management, continuous improvement, and process optimization.
Manage programme risks, escalations, resource planning, workforce allocation, and executive-level reporting.
Present programme health, financial performance, resource utilization, and service metrics to senior leadership and customers.
Foster a high-performance culture through coaching, mentoring, and cross-functional collaboration.

Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Management, or a related discipline.
Minimum 10+ years of Programme or Project Management experience in IT Infrastructure, Field Services, Managed Services, or Technical Operations.
Proven experience managing global field services programmes across multiple geographies.
Strong experience working with System Integrators and enterprise customers.
Expertise in onsite dispatch, end-user support, network & data centre deployments, infrastructure rollouts, WAN/LAN projects, and AV/VC deployment programmes.
Experience leading technical operations, project coordination, and cross-functional delivery teams.
Strong knowledge of Programme Management, PMO Governance, SLA & KPI Management, Risk & Escalation Management, Resource Planning, Vendor Management, and Executive Reporting.
Excellent stakeholder management, leadership, communication, analytical, and problem-solving skills.
Mandatory: Project Management Professional (PMP) certification or equivalent.
Preferred: ITIL certification, experience in global managed services organizations, and flexibility to work in UK/USA business hours.

To apply for this job email your details to info@praxisconsultants.in