We are looking for an experienced Microsoft Dynamics 365 Customer Insights (D365 CI) Functional Consultant with strong implementation experience in the Insurance domain. The ideal candidate should have hands-on expertise in configuring D365 Customer Insights, supporting data integration activities, and collaborating with global stakeholders throughout the implementation lifecycle.
Key Responsibilities
- Lead the functional implementation and configuration of Microsoft Dynamics 365 Customer Insights (CI).
- Perform application setup and configure core out-of-the-box capabilities aligned with business requirements.
- Support reference data loading into Customer Insights using data provided from Azure Databricks (data mapping will be completed by the client team).
- Assist in validating, configuring, and supporting any required custom tables with minimal customization.
- Collaborate closely with US-based SMEs, business users, and project stakeholders during implementation.
- Support system integration, functional testing, user acceptance testing (UAT), and issue resolution.
- Provide functional support during business-led campaign creation where required.
- Work closely with technical teams to ensure successful deployment and data readiness.
- Participate in workshops, requirement discussions, solution validation, and knowledge transfer sessions.
- Prioritize activities based on project timelines and client requirements.
Required Skills & Experience
- 6-10 years of overall IT experience with strong functional consulting expertise.
- Hands-on implementation experience with Microsoft Dynamics 365 Customer Insights (CI).
- Prior implementation experience in the Insurance industry is mandatory.
- Strong understanding of Customer Insights configuration, customer profiles, segmentation, journeys, and data ingestion.
- Experience supporting data integration from Azure Databricks or similar enterprise data platforms.
- Good understanding of Dataverse, Dynamics 365 ecosystem, and Microsoft Power Platform.
- Experience supporting testing, defect resolution, and business validation activities.
- Ability to work independently while coordinating with globally distributed teams.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities.
Preferred Skills
- Experience with Dynamics 365 Customer Engagement (CE).
- Knowledge of Power Automate and other Microsoft Power Platform capabilities.
- Understanding of customer data models, marketing processes, and campaign management.
- Exposure to Azure integration services and enterprise data migration projects.
Work Schedule
- Full-time allocation for the project duration.
- Must be available to support US business hours.
- Excellent verbal and written communication skills are essential due to extensive interaction with global stakeholders.
To apply for this job email your details to anup@praxisconsultants.in