Lead and manage global IT field services operations across multiple customer accounts and technology domains.
Drive operational excellence, service quality, customer satisfaction, and profitability for international technology deployment and support services.
Oversee technical operations teams, project delivery, and field engineering resources across global engagements.
Ensure efficient delivery of enterprise networking, data centre, AI infrastructure, AV/VC, and workplace technology projects.
Build strong client relationships while driving continuous improvement and operational efficiency.

Manage end-to-end global IT field service operations across multiple regions and customer environments.
Oversee delivery of enterprise networking, data centre installations, WAN/LAN deployments, wireless access point installations, structured cabling, AV/VC solutions, AI infrastructure, and technology rollout projects.
Lead and mentor Technical Coordinators and field engineering teams to ensure high-quality service delivery.
Coordinate project execution, resource allocation, scheduling, and operational readiness.
Serve as the primary operational contact for customers and manage stakeholder communications, escalations, and service reviews.
Review and validate technical deliverables, including survey reports, site assessments, installation reports, as-built documentation, and project evidence.
Ensure compliance with operational procedures, quality standards, customer requirements, and safety guidelines.
Monitor KPIs, SLAs, project milestones, resource utilization, and operational performance.
Identify operational risks, resolve issues proactively, and implement continuous improvement initiatives.
Prepare operational reports, project updates, and performance dashboards for senior management and customers.
Drive team performance through coaching, mentoring, performance reviews, and leadership.

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
10+ years of experience in IT Infrastructure Operations, Field Services, Service Delivery, or Technical Operations, including at least 5 years in a leadership role.
Strong experience managing international IT deployment programmes, global customer accounts, and geographically distributed teams.
Expertise in Enterprise Networking (LAN/WAN/WLAN), Data Centre Infrastructure, Structured Cabling, Wireless Networking, AI Infrastructure, GPU Server Deployments, Edge AI, Audio Visual (AV), Video Conferencing (VC), and IT Infrastructure implementations.
Proven experience in Technical Operations Management, Service Delivery, Resource Planning, Project Coordination, Quality Assurance, Risk Management, and Operational Governance.
Strong stakeholder management, customer relationship management, leadership, analytical, communication, and problem-solving skills.
Preferred certifications include ITIL Foundation, PMP/PRINCE2/Agile, and Cisco CCNA/CCNP or equivalent.
Ability to manage multiple concurrent projects while maintaining high service quality, operational efficiency, and customer satisfaction.

To apply for this job email your details to info@praxisconsultants.in